Frequently asked questions


General questions

SoreFix offers clinically proven products that help the lips to treat and to prevent symptom of cold sores.

SoreFix Rescue shortens the duration and reduces the symptoms of cold sores.

SoreFix Prevent prevents cold sores by forming a physical barrier that protects the lips from triggers.

SoreFix offers you the total and unique solution for your cold sore. Offering SoreFix Rescue cold sore cream which treats and reduces symptoms in all the four cold sore phases and shortens the duration of the outbreak. And SoreFix Prevent cold sore lip balm which blocks the cold sore triggers whilst keeping your lips healthy.

The Tube is the Rescue cold sore cream which is a transparent cream that should be used during an outbreak, from the first tingle until the cold sore is completely healed. The Jar is meant to protect your lips on a daily base against triggers that might cause an outbreak.

SoreFix Rescue cold sore cream
You use the SoreFix Rescue cold sore cream to treat cold sores. For the best result, apply the cream 3 to 6 times daily to the affected area of ​​the lips to prevent further spread of the virus. Apply the cream when the first symptoms appear (tingling, itching, painful and burning sensation) until the cold sore (including the scabs) has completely disappeared. It is recommended to always wash your hands before and after applying the cream. When using lipstick, it is recommended to apply SoreFix Rescue cold sore cream at least 15 minutes in advance. Read the leaflet for more information.

SoreFix Prevent cold sore balm
You use SoreFix Prevent cold sore balm to prevent cold sores. To prevent cold sores, apply SoreFix Prevent cold sore balm 3 to 6 times a day to the entire lip when exposed to one of the triggers. It is recommended to wash your hands before applying the balm. When using lipstick, it is recommended to apply SoreFix Prevent cold sore balm at least 15 minutes in advance. Read the leaflet for more information.

SoreFix has products that can be used by children.

SoreFix Rescue cold sore cream and SoreFix Prevent cold sore balm are suitable from 4 years old.

Store the SoreFix products in a cool, dry place away from light and heat sources. Keep out of the reach of children.

Do not use the product after the expiry date stated on the package. The expiry date applies if the product is stored in undamaged packaging and in accordance with the instructions. For more information, read the package insert or instructions for use of the product.

Use SoreFix during pregnancy only after recommendation and under the supervision of a physician. SoreFix can be used during breastfeeding.

SoreFix Rescue Cold Sore Cream and SoreFix Prevent Cold Sore Balm are free from sulfates, free polyethylene glycols, TEAs, DEAs, parabens and other preservatives.

Questions about cold sore

Cold sores are ulcers usually formed on the lips or around the mouth. Cold sores are the most common viral infection and are caused by Herpes Simplex Virus – type 1 (HSV-1).

The cold sore is a fluid-filled blister that causes the skin to swell and marks red. The blisters are usually painful. When these blisters fill with liquid, the first layer is very sensitive. Rubbing / sanding over it can lead to a nasty infection. If cold sore lip balm is applied in time, the chance of a scar is low.

More information? Read: What is a cold sore?

There are 4 phases in the life cycle of cold sores. The Herpes Simplex Virus is contagious in every phase. The duration of all phases together is around 7 to 10 days, but sometimes 2 weeks or more. Consult a doctor if cold sores last longer than 14 days.

Read more about the phases of cold sores? Read: The 4 phases of cold sores

To prevent cold sores you should try to avoid the triggers that activate the virus. The triggers are external influences. Most people know when a cold sore is lurking. There are several triggers for activating (herpes simplex virus) a cold sore, these vary per person.

Cold sore triggers:

  • Contamination
  • Stress
  • Fatigue
  • Extreme cold
  • Sunlight / UV radiation
  • Hormonal changes
  • Chapped or dry lips
  • Reduced resistance

Read more about cold sore triggers: Causes and symptoms

A cold sore can be dangerous for a baby. If a baby is younger than 3 months and gets these symptoms, consult a doctor immediately. SoreFix is not suitable for the treatment of these symptoms in babies. Especially with small children, the virus can spread to other places in the body.

Also read Cold Sore and Babies for more information.

SoreFix has clinically proven products to treat and prevent cold sores.

SoreFix Rescue shortens the duration and reduces the symptoms of cold sores.

SoreFix Prevent prevents cold sores by forming a physical barrier that protects the lips from triggers.

SoreFix Prevent Cold sore lip balm prevents cold sores by forming a physical barrier that protects the lips against external influences (cold sore triggers). In addition, it contains a UV filter (SPF 30) with which cold sores outbreaks caused by UV light can be prevented. The cold sore balm is rich in natural oils and vitamin E to improve the condition of the lips.

SoreFix Rescue cold sore cream has a unique zinccomplex with proven effectiveness in all 4 phases of cold sores (All Phases Technology). The cold sore cream relieves tingling (itching), reduces the blistering of the lips, shortens the duration of the outbreak and prevents the scabs from breaking

SoreFix Rescue cold sore cream and SoreFix Prevent cold sore balm are both transparent and discrete. The cold sore is therefore extra accentuated.

We recommend to visit your  physician if the cold sore is not healed within 2 weeks of using SoreFix treatment.

This differs per country. In most countries SoreFix is sold in pharmacies, and in some also in drugstores and supermarkets. Please contact your local distributor for more info.

Yes, SoreFix can be used in combination with medicines.

In case you are (very) sensitive to one of its ingredients. There is no information on use during pregnancies, so ask your GP for advice. As far as known, SoreFix can be safely used during breastfeeding. The balm is suited for children of four years and older.

Find more precautions before usage in the leaflets:

SoreFix Rescue cold sore cream: Leaflet
SoreFix Prevent cold sore lip balm: Leaflet